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Online booking: choose the right workflow

Let customers select a service and an available time. Check pricing rules, travel limits and whether bookings need manual approval.

Let customers book without creating diary problems

An enquiry form collects information. An online booking system can allocate an actual slot. Establish which one a supplier offers, and what rules control duration, location, staff availability and the services a customer can select.

What to test before choosing

Book a test job outside your normal area, then book a second appointment for the same time. Check whether approval is required and how travel time is handled. Make sure the booking becomes a usable job record rather than another message to copy.

Software with documented online booking support

These suppliers describe support in their documentation. Check the plan scope below, then use the trial checklist to test the task you need.

ServiceM8 logo
ServiceM8
Job management priced by monthly job volume, with unlimited users on paid plans and a free single-user plan.
Online booking

Customers can choose a service, receive a quote and reserve a time.

£0Free plan available
Read profileVisit ServiceM8
Jobber logo
Jobber
Service-business software for online booking, quotes and repeat work. Subscription prices are published in US dollars.
Online booking

Core includes online job booking.

USD pricingSee subscription details
Read profileVisit Jobber
Commusoft logo
Commusoft
Field service software with engineer scheduling, offline job records and maintenance contracts. UK pricing is supplied by its sales team.
Online booking

Customer Journey includes online booking.

Custom quotePricing from the supplier
Read profileVisit Commusoft
Sources and date checked (1)

Supplier documentation. Product imagery belongs to the respective supplier.